Creating an Exceptional Customer Service Experience

In 1909 Harry Gordon Selfridge coined the phrase “the customer is always right” and from that point on most of us have had that mantra drilled into our heads at various stages of our careers....

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3 Ways to Improve How You Communicate With Your Clients

In any business, the driver of revenue and growth has been customers, and in today’s competitive landscape it is imperative to build relationships with these customers (both current and...

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Expanding your Business Network

Acquiring new business can cost companies anywhere from $7 to $700 per customer.   In an article published this year, “The True Cost of Acquiring a New Customer”, Megan Sullivan outlines what...

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How Much Is Poor Data Integrity Costing You?

In today’s data-centric world, the majority of businesses place an emphasis on data security but not data integrity.  Data security is a means of protecting data, via a database with security...

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